Frequently Asked Questions

Everything you need to know about your Nottingham Forest gear and orders.

When will my order be shipped?

Standard orders are processed within 1-2 business days. During peak season or kit launches, processing may take up to 4 business days before dispatch.

Can I return a personalized jersey?

Items with custom name, number, or league patch printing cannot be returned or exchanged unless the garment is faulty. Please double-check the size guide before ordering.

Do you offer international shipping?

Yes, we ship our official merchandise worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I track my delivery?

Once your order has left our warehouse, you will receive a confirmation email containing a tracking link to monitor your parcel's progress.

What should I do if my item is faulty?

If you receive a damaged or defective product, please contact our customer service team within 14 days of receipt with your order number and photos of the fault for a replacement or refund.